Introduction

At CircuitMate Bay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund policy to ensure a smooth and hassle-free return process. Please read the terms below to understand our refund eligibility and process.

Eligibility for Refunds

Refunds are available for products that are unused and in their original packaging. The return request must be initiated within 30 days of receiving the product. Items must not be damaged due to mishandling, misuse, or improper installation. Certain items, such as software, digital downloads, and perishable electronic accessories like batteries, are non-refundable unless they arrive defective or damaged.

Refund Process

To request a refund, contact our customer support team with your order number and reason for the return. Once your request is approved, you will receive return shipping instructions. After shipping the item back in its original condition, we will inspect the product and process your refund to the original payment method within 5-10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by CircuitMate Bay. In such cases, we will provide a prepaid return shipping label.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, check your bank account or payment method for any pending transactions. Contact your credit card company, as it may take some time before the refund is officially posted. If the issue persists, reach out to our support team for further assistance.

Exchanges

Exchanges are only offered for defective or damaged items. If you need to exchange an item for the same product, contact our support team for assistance.

Changes to This Policy

CircuitMate Bay reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Contact Us

For any questions or assistance regarding returns or refunds, contact our support team. We are here to help make your shopping experience at CircuitMate Bay as seamless as possible.